Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) Section. The FAQs are organised in the drop down menu below for easy accessibility. Please select a question to view an answer.

A serviced apartment is a self contained, fully furnished apartment that is rented out on a short term basis to Business travellers and Private guests.
It means that the apartment, bed linen and towels are regularly cleaned. Other services provided for the guest include laundry and ironing services as well as a chauffeur service. We also have a partner service providing errand running for our guests. Each apartment TV, DVD player and Stereo system. SOme apartments have broadband internet connection. You can either contact SCP, detailing your requirements, via the Contact us section of the website (click here to get through to the enquiry section) or call SCP on 0151 709 8000. We will be happy to discuss your requirements and the booking process should only take a few minutes. All bookings are taken over the telephone and we accept credit cards, debit cards, cheques and bank transfer.
You can either contact SCP, detailing your requirements, via the Contact us section of the website or call SCP on 0151 709 8000. We will be happy to discuss your requirements and the booking process should only take a few minutes. All bookings are taken over the telephone and we accept credit cards, debit cards, cheques and bank transfer.
You can expect to pay about the same as a decent quality hotel room, often less, depite the obvious advantages. Rates from Serviced City Pads are very competitive. You will always be quoted on a per apartment per night basis, as opposed to a per person per night basis as many hotels often do. The price you are quoted will depend on the size of apartment; length of stay and the time of year you wish to stay. It is more expensive to stay when major events (such as The Grand National) are being held in Liverpool.
Your apartment will be fully furnished and you will be provided with clean bed linen and towels on arrival. These are included in the price. The kitchen in your apartment will be fully kitted. This is all included in the price. Also included in the price is use of the apartment’s broadband internet connection, utilities, and council tax levied on the property.
You can pay by Credit card, debit card, BACS transfer or cheque. All monies must be cleared into the SCP account before your arrival, unless we will not be able to give you keys to your apartment. For last minute booking SCP will accept cash on arrival. Unless previously agreed we will take a security authorisation of £200 from your credit card to cover any damage to the apartment. This is returned to as soon as the apartment has been inspected after your stay assuming no damage. Payment is taken when you make your booking. Amendments can be made to your booking nearer to the time of your arrival. Refunds on cancellation will be in line with our Cancellation policy.
The standard check in time is between 2.30pm and 6pm. This will be confirmed as part of the Booking confirmation process.
Standard check out time is 10.30am.
Late checkout can usually be arranged for an additional cost, but depends on availability.
No. The booking service is free of charge.
You can stay from as little as one night for as long as you want. We do however advise that you should think about buying an apartment if you are still with us after 12 months! The general rule is that you can book a Serviced City Pad up to 12 months in advance. However, we will always endeavour to accommodate your booking as far in advance as you need. SCP has a standard cancellation policy: Please refer to our terms and conditions.
The general rule is that you can book a Serviced City Pad up to 12 months in advance. However, we will always endeavour to accommodate your booking as far in advance as you need. SCP has a standard cancellation policy: Please refer to our terms and conditions.
SCP has a standard cancellation policy: Please refer to our terms and conditions.
All you need is your booking reference form that SCP has emailed to you, photographic ID and the card that you made the booking with.
No. SCP operates a strict no pets policy.
No. SCP operates a strict no smoking policy.
The cost of any damages to the property that have resulted from your stay will be charged directly to your credit / debit card, plus a £25 admin fee. We will send you a receipt of all work and replacement goods required following your stay.
The cost of any replacements will be taken from your Security Deposit. Call SCP as soon as possible to report any damage to the apartment.
Yes. All taxes are included in the price.

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